Advance Notice – New Secure E-mail System

Following the introduction of the new General Data Protection Regulations (GDPR) we have decided to send all future e-mails which contain personal and/or potentially sensitive data in an encrypted format. This is to ensure greater security of your personal information but the impact on you will be minimal.

E-mails you receive from us, that we consider contain personal and/or sensitive data, will now initially look like this in your Inbox:


In order to read our message and to access any attachments, you will need to:

  1. Click on Read my message in the e-mail you will have received.
  2. You will then have the option to view in Web Browser or download the Mailock App.
  3. You will need to complete a very simple sign-in procedure – You will only need to do this once!
  4. You will then be asked a security question which has been set by us to identify that you are the intended recipient – You will also only need to do this periodically.
  5. You will then be able to read and reply as normal.
  6. You will also have the option to compose and send secure e-mails to us, if you wish.

We do appreciate this is an extra step in what is normally a very straightforward process, however, we believe the security of your personal information is of paramount importance.

If you experience any difficulties in opening our e-mails using this new process, please do contact us immediately.

For your information, I will be away on a family holiday now until 27th July, however, Adam and Denise will be here should you have any urgent queries and I will be reading my e-mails (encrypted or otherwise) whilst away!

With kind regards,

Yours sincerely


Graham Ponting CFP Chartered MCSI

Managing Partner